Something that most airlines have been late to understand is that air travel doesn’t begin on a plane or even at take-off. However, the industry is catching wind of it and is finally realizing in order to keep passengers content, it needs to step up its game both on the ground and while flying. Airport Service Quality Awards are an incentive in the industry to do their best making customers smile. The winners of 2015’s award were recently announced as Singapore’s Changi Airport and South Korea’s Incheon Airport who tied at first place. They were awarded the Best Airports in the category of most passenger traffic with over 40 million passengers passing through them per year.
This is just another feather in the cap of these acclaimed establishments. Last October, Incheon and Changi were awarded the first and second places for world’s best airports from a survey conducted by the “Sleeping in Airports” travel website.
Changi has consistently been topping the ASQ Award charts for five years in a row. It’s easy to see why this airport is such a hit with the masses from its innovative around the clock movie screenings the latest movies for free to various shopping options and experience centers.
The Awards from ASQ are organized yearly by Airports Council International, which is based in Montreal, Canada. They are the unbiased outcomes of half a million traveler surveys which are carried out each year across 300 airports in 80 countries. These in-depth surveys ask passengers for their opinions on service indicators which include access to the airport, their check-in and security experiences and airport facilities such as beverages, food and retail.